STORE POLICIES
Welcome to Kac & Co! We want shopping with us to feel easy and worry-free. On this page you’ll find everything about shipping, delivery times, refunds and how we protect your information, written in plain English with no fine print. Have a question that isn’t answered here? Email us at contact.kacandco@gmail.com and a real person will get back to you within 1 business day.
Shipping, Returns & Customer Care
Shipping
We ship to all 50 U.S. states. Your order is prepared within 1–3 business days, then delivered in:
Each product page shows where it ships from and its delivery estimate, so you'll know before you buy. If your order has items from both warehouses, they may arrive in separate packages. Holidays and busy seasons can add a few days.
Tracking.
Tracking for packages from our partner warehouse can take a few days to show updates. That's normal, and your order is on its way.
Delays. If we can't ship your order on time, we'll email you with a new date. You can choose to wait or cancel for a full refund.
No customs fees at your door
The price you see is the price you pay. All U.S. tariffs are already included in our prices and shipping. If a carrier ever asks you to pay an import fee, please don't pay it. Email us and we'll take care of it.
Changed your mind?
We're not able to accept returns for change of mind or ordering the wrong size. To help you choose with confidence, every product page includes detailed photos and a size chart where relevant, and we're happy to answer any question before you order.
Need to cancel? Email us within 12 hours of placing your order and we'll cancel it for a full refund. Once your order has shipped, it can't be canceled, but the protections above still apply.
Refunds
Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.
Your privacy
We only use your information to process and deliver your order, keep you updated and answer your questions. We share it only with the partners who help us do that, like our payment processor and shipping partners. We never sell your personal information. You can unsubscribe from our emails at any time and ask us to delete your data. Read our full Privacy Policy.
Contact us
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Email: contact.kacandco@gmail.com
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Hours: Monday–Friday, [9 a.m.–6 p.m.] U.S. Eastern Time
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Business: Kac & Company
Please include your order number so we can help you faster.
Our promise to you
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Secure checkout. Payments are processed by [Shopify Payments / PayPal]. We never see or store your full card number.
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Tracking on every order. You'll get a tracking link by email as soon as your order ships.
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No surprise fees. All U.S. tariffs and import fees are included in the price you see.
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Arrives right, or we make it right. Damaged, defective, wrong or lost? We'll replace it for free or give you a full refund.
Problems with your order
Let us know within 14 days of delivery and we'll make it right.
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Damaged, defective or wrong item: email us your order number and a photo or short video of the issue. We'll send a free replacement or a full refund, including shipping. In most cases, you can keep the item.
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Package not arrived: if your tracking hasn't moved in 10 business days, or it says delivered but you can't find it, contact us. We'll investigate and send a replacement or a refund.